Job Description

HelloMD is the largest online medical cannabis community of doctors, brands, and patients. Clients use our platform to connect with practitioners and obtain medical recommendations over live video (Telehealth); gain access to thousands of products; and learn about cannabis. We are seeking a full-time Customer Service Administrator to join our team.

Providing exceptional support to clients via live chat, voice, and video

Actively engaging with HelloMD community members our our site

Printing of medical marijuana cards, mailings, and other administrative tasks

Troubleshooting technical issues for clients

Have excellent general computing skills

Be friendly and pleasant with clients; genuinely enjoy helping people

Have a can-do attitude and be willing to wear several hats

Excellent verbal and written communication skills

Ability to work under pressure and prioritize responsibilities

A minimum of 1-3 years of customer service experience

Time Commitment:
5 days a week, 11am-7pm (includes weekend); 2 consecutive days off

Apply by telling us why you’re the right candidate; include resume and/or LinkedIn profile.


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