Job Description

Job Summary

The Dispensary Associate is responsible for ensuring each Patient receives outstanding service by providing a positive and friendly environment. Assist Patients with their personal needs, maintain solid product knowledge, and always provide the highest level of customer service.

Responsibilities and Duties

  • Provide exceptional customer service in accordance with established standards.
  • Develop and maintain rapport with our Patients, vendors, service providers and staff.
  • Ensure Patients’ concerns and/or questions are solved and answered promptly and efficiently, and communicate Patient requests and/or problems to Manager when needed.
  • Recommend, select and help locate the proper medicine for Patients depending on their individual needs and Physician Certification.
  • Communicate the effects of different types of cannabis to Patients clearly and effectively.
  • Ring up sales on Point of Sale System and process cash transactions.
  • Ensure strict controls to protect organization assets at the direction of management.
  • Set up and break down display cases daily. Assist in display maintenance and housekeeping.
  • Assist in processing and replenishing merchandise and monitoring floor stock, and participate in inventory counts.
  • Facilitate the new membership and Patient renewal processes.
  • Perform data entry and manage the Patient database.
  • Dispensing medical cannabis in Medical Marijuana Use Registry.
  • Answer phone calls and forward to the appropriate staff member.
  • Book appointments for Patients for services they request.
  • Maintain a current stock of Educational materials, new patient folders etc.
  • Frequently maintain dispensary’s cleanliness, i.e. dusting, glass cleaning, vacuuming, sweeping and sanitization.
  • Maintain a positive work environment conducive to trust and respect.
  • Maintain strictest confidentiality in compliance with HIPAA guidelines.
  • Perform other related work as required.

Qualifications and Skills

  • Previous experience as a pharmacy technician, bank teller, or other work experience with strict compliance standards preferred.
  • High school diploma or general education degree (GED); or six months related experience and/or training; or equivalent combination of education and experience.
  • Retail, cash handling and Point of Sales (POS) experience required.
  • Working knowledge of Microsoft Office.
  • Experience in medical cannabis industry highly desirable, but not required.
  • Must be 21 years old and pass criminal background check.
  • Excellent oral and written communication skills.
  • Proficient computing skills.
  • Innate desire to achieve success and a work ethic to match.
  • Ability to critically think and problem solve without direction.
  • High level of integrity.

Job Type: Full-time

Job Type: Full-time

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