Job Description

Job Summary

The Dispensary Associate is responsible for ensuring each Patient receives outstanding service by providing a positive and friendly environment. Assist Patients with their personal needs, maintain solid product knowledge, and always provide the highest level of customer service.

Responsibilities and Duties

• Provide exceptional customer service in accordance with established standards.

• Develop and maintain rapport with our Patients, vendors, service providers and staff.

• Ensure Patients’ concerns and/or questions are solved and answered promptly and efficiently, and communicate Patient requests and/or problems to Manager when needed.

• Recommend, select and help locate the proper medicine for Patients depending on their individual needs and Physician Certification.

• Communicate the effects of different types of cannabis to Patients clearly and effectively.

• Ring up sales on Point of Sale System and process cash transactions.

• Ensure strict controls to protect organization assets at the direction of management.

• Set up and break down display cases daily. Assist in display maintenance and housekeeping.

• Assist in processing and replenishing merchandise and monitoring floor stock, and participate in inventory counts.

• Facilitate the new membership and Patient renewal processes.

• Perform data entry and manage the Patient database.

• Dispensing medical cannabis in Medical Marijuana Use Registry.

• Answer phone calls and forward to the appropriate staff member.

• Book appointments for Patients for services they request.

• Maintain a current stock of Educational materials, new patient folders etc.

• Frequently maintain dispensary’s cleanliness, i.e. dusting, glass cleaning, vacuuming, sweeping and sanitization.

• Maintain a positive work environment conducive to trust and respect.

• Maintain strictest confidentiality in compliance with HIPAA guidelines.

• Perform other related work as required.

Qualifications and Skills

• Previous experience as a pharmacy technician, bank teller, or other work experience with strict compliance standards preferred.

• High school diploma or general education degree (GED); or six months related experience and/or training; or equivalent combination of education and experience.

• Retail, cash handling and Point of Sales (POS) experience required.

• Working knowledge of Microsoft Office.

• Experience in medical cannabis industry highly desirable, but not required.

• Must be 21 years old and pass criminal background check.

• Excellent oral and written communication skills.

• Proficient computing skills.

• Innate desire to achieve success and a work ethic to match.

• Ability to critically think and problem solve without direction.

• High level of integrity.

Job Type: Full-time

Job Type: Full-time

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