Job Description

 

Onboarding and Launch Manager

Do you thrive in exciting yet unpredictable environments? Like being at the formation of a new business and exploding industry? Want to work for a well-funded tech company that’s loaded with talent? Well then… let’s talk.

About Us:

iQmetrix is the leading provider of innovative software solutions for the wireless market. Our head office is in Vancouver with other offices in Regina, Winnipeg, Charlotte (North Carolina) and Denver.

As a wholly owned subsidiary of iQmetrix; Cova is a leading software solutions company that designs and builds products to elevate the dispensary experience. Our point-of-sale solution is purpose-built for the cannabis industry based on years of research and expertise; our digital signage and menus integrate seamlessly with our POS, providing a suite of tools to help bring dispensaries to the next level.

The legal marijuana market is one of the fastest growing industries in North America. Cova operates as a start-up within a solid, well-established parent software company. Collectively, our software can be found in over 18,000 stores across North America in various verticals, and we support customers who have one location and some who have thousands of locations. Cova has already invested millions of dollars to get ahead of demand as additional states legalize and license new marijuana stores.

We’re a mix of dreamers, strategists and technologists determined to leave the world better than how we found it. We know the future is unwritten, and subject to improvement, so we try to imagine what that future looks like – and devise ways to build it. Let’s shape the next generation of dispensaries together.

About Cova:

Cova is a leading software solutions company that designs and builds products to elevate the dispensary experience. Our point-of-sale solution is purpose-built for the cannabis industry based on years of research and expertise; our digital signage and menus integrate seamlessly with our POS, providing a suite of tools to help bring dispensaries to the next level.

The legal marijuana market is one of the fastest growing industries in North America. Cova operates as a start-up within a solid, well-established parent software company. Collectively, our software can be found in over 19,000 stores across North America in various verticals, and we support customers who have one location and some who have thousands of locations. Cova has already invested millions of dollars to get ahead of demand as additional states legalize and license new marijuana stores.

We’re a mix of dreamers, strategists and technologists determined to leave the world better than how we found it. We know the future is unwritten, and subject to improvement, so we try to imagine what that future looks like – and devise ways to build it. Let’s shape the next generation of cannabis retailers together. Check out our website: https://www.covasoftware.com/

Job Summary:

We are looking for talented and driven Onboarding Manager to join our team. You would be responsible prioritizing launches and assigning team resources. You will work with the development team to improve software and create additional automation to increase launch effectiveness. Work directly with Cova Leadership to help us grow and improve.

Responsibilities:

  • Prioritizing launches and assigning resources
  • Work with clients to document business processes
  • Filling in gaps in staffing due to time/ resourcing constraints
  • Coordinate the completion of onboarding documents
  • Working with the development to improve software for launch effectiveness.
  • Coordinate the ordering of hardware as required for the client to be launched
  • Representing launch in discussion that may affect the team’s ability to conduct their work
  • Work with clients to ensure a timely and successful launch
  • Assisting in creating meaningful metrics.
  • Provide constant feedback to improve the onboarding and launch process

Desired Skills & Experience:

  • Bachelor’s Degree
  • Experience onboarding customers to a new software suite
  • Comfortable working with legal cannabis dispensaries
  • 2-5 years of team management
  • Demonstrated leadership capabilities
  • Travel 25-40% (drive-fly)
  • Proven record of success in a fast-moving environment
  • Excellent presentation and listening skills
  • Reliable car and clean driving record
  • PC literate with Microsoft Office Suite experience.

What Really Matters:

  • A lot can be learned or trained, but there are a few things that can’t.
  • Strongly self-motivated with a drive to succeed
  • Caring about our clients and their customers
  • Being able to collaborate with others to ensure that we all succeed together
  • A level head that can help guide new businesses and provide professionalism

Application process:

If you are interested in joining our company and are committed to succeeding, please submit your resume and cover letter. We thank all applicants for their interested, however, only those selected for an interview will be contacted.

 

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