Job Description

ESSENTIAL FUNCTIONS AND DUTIES: (This may not include all duties assigned.)

  • Provide excellent service and exceptional interactions with all visitors, clients and staff to achieve Harborside standards.
  • Utilize effective communication skills and demonstrate a sense of urgency to ensure that all phases of the client experience remain seamless and exceed their expectations.
  • Ensure that all client identification is properly scanned prior to entry into Harborside.
  • Verify identification and other credentials of visitors, and clients prior to allowing entry to Harborside.
  • Conduct routine foot patrols of the Harborside parking lot, and property to insure compliance with parking instructions and rules of conduct.
  • Accurately and effectively communicate with other staff members using a handheld two-way radio of any condition or event that may pose a safety or security concern.
  • Monitor CCTV surveillance equipment for potential threats and suspicious activity.
  • Resolve client issues and de-escalate, as appropriate.
  • Protect dispensary clients, visitors, staff and dispensary assets from harm and/or theft.
  • Maintain a positive, caring attitude and treat clients/co-workers with respect and sensitivity
  • Perform opening and closing duties.
  • Maintain a positive, caring attitude, and treat clients/co-workers with respect and sensitivity.
  • Listen and respond to client and coworker needs/requests appropriately and timely.
  • Maintain neatness, cleanliness, and organization of the department.
  • Maintains discretionary practices with all vendors, voucher and contractor information; tactful with all sensitive business information.
  • Follow and integrate Harborside policies and procedures into all on-the-job interactions, tasks and behaviors.

OTHER FUNCTIONS AND RESPONSIBILITIES:

  • Assist and escort clients with special needs as required or requested, including assistance in and out of vehicles where appropriate.
  • Complete incident reports accurately and timely.
  • Assist to maintain and ensure departmental equipment is functioning and in good working order.
  • Attend required meetings and participate in team and professional development activities.
  • Fill in when short-staffed.
  • Provide timely and appropriate feedback to Supervisor.
  • Perform other duties as assigned by Supervisor.

JOB SPECIFIC PERFORMANCE REQUIREMENTS: (Knowledge, Skills and Abilities)

  • Knowledge of safety procedures and protocols.
  • Strong problem solving and interpersonal skills.
  • Ability to remain calm and professional in difficult situations.
  • Ability to lead and follow directions.
  • Exceptional conflict resolution skills and the ability to de-escalate situations.
  • Outstanding client relations skills.
  • Excellent communication skills.
  • Basic computer operating skills.
  • Basic math skills.

GENERAL PERFORMANCE REQUIREMENTS:

  • Provide excellent service.
  • Present a professional image in appearance, actions and words.
  • Demonstrate ownership, accountability, initiative and quality of work.
  • Build positive team relationships throughout your department and Harborside.
  • Work scheduled shifts.
  • Record all time worked accurately, promptly, and honestly.
  • Follow all safety policies.
  • Be a role model for the Harborside Experience.
  • Understand and practice Harborside values.
  • Demonstrate ethical behavior.

TYPICAL PHYSICAL DEMANDS:

  • Requires prolonged standing and some bending, stooping and stretching.
  • Ability to operate a computer, ID scanner and other office equipment.
  • Moving up to 50 pounds on occasion.

TYPICAL WORKING CONDITIONS:

  • Work will generally be performed both inside and outside a busy cannabis dispensary.
  • Work is subject to weather conditions, including rain and extremely hot or cold temperatures at times.
  • Involves frequent contact with vendors, clients and staff.
  • Will require working varied hours/day, including nights weekends, holidays, and/or events, on occasion.
  • May include working an alternative work week.
  • Work is subject to weather conditions, including rain and extremely hot or cold temperatures at times.
  • Involves frequent contact with vendors, clients and staff.
  • Will require working varied hours/day, including nights weekends, holidays, and/or events, on occasion.
  • May include working an alternative work week.

EDUCATION/EXPERIENCE:

  • Experience in security, law enforcement or other related field (prefer 2+ years).
  • Customer service experience. (1+ years)
  • HS diploma, GED or equivalent.
  • Experience working in the cannabis and/or health industry highly desirable.
  • Guard card/certification a plus!
  • 21+ years old and pass a criminal background check

Source:  

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